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4.9 out of 5 stars from 47 reviews

Externaliza tu central de reservas.
Impulsa tu venta directa .

Externalizar tu central de reservas con Nexia significa obtener el asesoramiento de un socio especializado que te ayudará a desarrollar un servicio de atención al cliente omnicanal,  24/7 profesional y multilingue que potencia tu venta directa incrementando tus ingresos de forma más eficiente y genera una experiencia de marca excelente.

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Desafíos del sector

  • Hotel lacks team trained for phone, email, chat, WhatsApp.
  • Frontdesk focuses on in-person guest care, not phone sales.
  • Difficulty adapting to seasonal peaks overwhelms team.
  • Lack of proper multichannel technology → hard to manage contacts or reports.
  • Question quality: How do you measure it? Record/listen calls?

La propuesta de Nexia

  • Seamless, multilingual service across every touchpoint.
  • Flexible coverage to match hotel demand and seasonality.
  • Smart tools that accelerate response times and accuracy.
  • Real-time analytics driving measurable performance.
  • Long-term collaboration focused on profitability and brand trust.

Acreditamos la confianza de importantes clientes

/ about nexia

Hospitality Has Changed. Guest Expectations Haven’t.

Los viajeros de hoy esperan un servicio inmediato, personalizado y constante en múltiples canales.

Sin embargo, muchos hoteles se enfrentan a problemas habituales: escasez de personal, barreras idiomáticas, sistemas desconectados y cobertura limitada fuera del horario comercial.

Ofrecemos a los hoteles un equipo externo completo de atención al cliente y ventas, especializado en el sector hotelero. Nuestros agentes multilingües trabajan con herramientas avanzadas para gestionar llamadas, chats, correos electrónicos y mensajes en redes sociales con la misma dedicación que tu equipo interno.

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/ evolve with purpose

Transforming Challenges into Opportunities

Los hoteles habitualmente deben lidiar con sistemas fragmentados, un servicio inconsistente y una visibilidad limitada de su central de reservas. Nexia Solutions redefine la forma de conectar con los clientes, combinando personas, procesos y tecnología para brindar claridad, rendimiento y crecimiento.

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Explore Solutions

>500

HOTELES​

>1M

INTERACTIONS

93%

ANSWERED

15"

WAITING TIME

24%

LEADS

46%

CONVERSION

x2

SALES

9/10

SATISFACTION

/ Why Hotels Choose Nexia

We Align with Your Goals, Not Just Your Calls.

Nuestros clientes confían en nosotros porque combinamos nuestra experiencia en hostelería con un impacto empresarial medible. Cada interacción está diseñada para respaldar sus objetivos: más reservas, mayor satisfacción y menores costes operativos.

Control and Transparency

Real-time performance reports and data-driven insights.

Revenue Growth

Proactive sales support that turns inquiries into confirmed reservations.

Cost Efficiency

Variable cost structure that adjusts with your demand curve.

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From Brand Experience to Measurable Sales Results

Combinamos una representación de marca coherente, un servicio al cliente de alta calidad, control operativo y optimización de ventas para transformar cada interacción en una percepción de marca más sólida y un aumento de los ingresos directos para tu hotel.

Brand Image

  • We ensure consistency and professionalism in your service.
  • Increasing your service levels enhances your brand image.
  • Telephone service sets you apart from OTAs.

Service & Quality

  • We handle 70–80% of contacts that are purely customer service.
  • We contribute both quantitative and qualitative improvement.
  • Te proporcionamos información valiosa y perspectivas interesantes para tu hotel .

Control & Efficiency

  • Detailed reports to improve results.
  • Resources tailored to your real needs.
  • We maximize every interaction you receive.

Sales

  • This channel represents 10–80% of direct sales.
  • Conversion rate of 35% to 55% on quotations.
  • Average ticket increase of 5–10% compared to online.
/ Our Core Services

Potenciamos tus ventas y atención al cliente.

Externalización

We become your external hospitality team handling guest interactions, bookings and support 24/7 in multiple languages.

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Technology

We implement and manage the tech stack that powers your guest-care and sales engineCRM, ACD, CTI, cloud systems and dashboards.

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Consultoría

We analyse every touchpoint in your guest journey, identify inefficiencies and design targeted strategies.

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/ How We Work

A Clear Process That Delivers Results.

Comenzamos por comprender las operaciones de tu hotel, la experiencia del huésped y tus objetivos de crecimiento. Luego, diseñamos un plan de servicio que se integra a la perfección con tus sistemas, se adapta a las diferentes temporadas y genera informes transparentes sobre cada métrica.

Step 1
Objectives
Step 2
Situation Analysis
Step 3
Design & Strategy
Step 4
Action
Step 5
Evaluation & Control
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Why We Are Different

At Aegis Information Systems, our commitment to innovation, personalized service, and expertise sets us apart from the competition.

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Tailored Cloud Solutions

We don't believe in one-size-fits-all solutions. Our cloud specialists work closely with you to develop customized strategies that align with your unique business goals.

Emphasis on Partnership

Your success is our success. We view ourselves as an extension of your team, dedicated to your long-term growth and prosperity.

Proactive Managed Services

With our proactive approach to managed services, we anticipate and address issues before they impact your business, ensuring seamless operations and maximum uptime.

Sustainability Initiatives

Beyond business success, we are committed to environmental stewardship, implementing eco-friendly practices and technologies wherever possible.

Nuestra experiencia es tu ventaja.

¡Escucha lo que dicen nuestros clientes!

The result was exceptional, placing our attention above 90% in a short period of time, without this implying a greater cost for the company, also improving the quality of telephone service achieving greater customer satisfaction.

Teresa Segui
Director of Passenger and Marketing at Iscomar Ferrys

From the outset, Nexia demonstrated the professionalism and flexibility of its outsourcing model, seamlessly integrating into a hybrid system alongside our internal reservations team. We have gradually delegated a greater volume of interactions to them, as their expertise and advanced technology have even helped us improve our internal conversion rates.

Xerach Cubas Santana
CCO | Chief Commercial Officer
Gloria Thalasso & Hotels

I want to express my deepest gratitude to you and the entire Nexia team for the service you have provided over the years. It has been a pleasure working with you and having your support in managing our Call Center. Throughout this time, we have appreciated your commitment and professionalism, which has been key to the success of our collaboration.

Amaya Lacambra
Vincci Hotels

Working with Nexia has been a resounding success for Ona Hotels & Apartments. In just 9 days, they implemented the solution and seamlessly integrated it with our technology stack, requiring no additional effort on our part. Thanks to their expertise and efficiency, we have increased sales by 270% compared to our previous provider. Nexia is undoubtedly the ideal partner to support our growth in the coming years.

Diego Segura
Head of Marketing & Direct Sales
Ona Hotels & Apartments

La colaboración con Nexia supuso no sólo la creación de un nuevo canal de ingresos directos para One Shot Hotels, sino también una forma de optimizar recursos y reducir la carga operativa del equipo, algo fundamental en hoteles pequeños con estructuras reducidas. En el primer año, este canal generó cerca de 1 millón de euros en facturación. Valoramos especialmente la cercanía en el trato con el equipo de Nexia y su capacidad de adaptación a nuestras necesidades.

Juanma García Martín
CCO, Chief Commercial Officer One Shot Hotels
/ FAQs

Certified Quality. Proven Impact.

Todos nuestros servicios cumplen con los más altos estándares de consistencia, transparencia y valor cuantificable. Gracias a la certificación ISO 9001 y a las auditorías de calidad conjuntas que realizamos periódicamente, garantizamos que cada interacción con el cliente refleje tu promesa de marca.

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We offer outsourced customer service, consulting, and technology solutions for hotels.

Si, nuestro equipo proporciona un servicio 24/7 en 11 idiomas.

We manage guest interactions and sales proactively, improving conversion rates.

Absolutely. Our team scales with your demand to ensure consistent service.

We are ISO 9001 certified and use continuous audits and reporting.